Here's what to expect during your first appointment with us as a new patient
We have excellent transport links to the practice. We're 52 minutes from Kings Cross St Pancras Intl by train and a 5-minute walk from Wye Station. If your're driving, we're just 15 minutes from Ashford or 20 minutes from Canterbury - you will also have sole use of our private driveway. Once you're here, you’ll be welcomed by our wonderful reception staff, and are free to choose from a selection of hot beverages before (or after!) your appointment.
Once you’re comfortable in our patient lounge, you'll need to fill out a medical health form and answer a few questions about your dental health. This is then reviewed by the practice staff and helps us deliver a more appropriate and comprehensive care.
The initial conversation
We spend time getting to know the real you – you’re more than teeth to us. We want you to feel amazing about your oral health. We nurture a patient-clinician relationship that's based on honesty, understanding and trust. With these qualities, we have the confidence and comfort to work together with you to achieve fabulous long-term results. We believe we're in a unique and privileged position to improve the lives of our patients on a daily basis – and we love doing so.
Smile for the camera
We are great believers in clinical digital imaging. Our patients love them, as do we. We will spend time reviewing our clinical photographs with you, so you can understand how we see your oral health. We want you to really understand what is happening with your mouth and never left feeling in the dark. We can then use the photographs to discuss the benefits of any treatment you may need and show you where you’re doing well. We’ll never recommend care that you don’t need or want.
Once you’re lying back in our comfortable newly re-upholstered treatment centre, we carry out an incredibly comprehensive twelve-step examination. We use evidence-based dentistry that’s rooted in the latest clinical research. The key is that we will not leave you in the dark. We note all our findings, and once you’re sitting up we will discuss everything with you because transparency allows us to work together to improve your oral health. There's no shaming or blaming here.
Your care plan proposal
If you need treatment to bring you back to oral health, we will openly discuss the options available. Once you’re happy, we will present you with a written tailored care plan. We will also provide you with literature on the techniques and materials we associate with your treatment. Our treatment coordinators will then go through the care plan to ensure you understand what to expect. Finally, they will arrange appointments convenient to you. Decisions are not final, and you’re always welcome to change your mind – healthcare is an evolving process and it can take time to digest what we have discussed.
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